One Connection Community Services LLC

Effective Date: Jan 21st, 2026

SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with One Connection Community Services LLC through our website at one-connection.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to [email protected] or call 1-888-411-8882 during business hours.

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction: You must be 18 years or older to participate in our SMS program.

8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at one-connection.com/privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

General Terms of Service

This website (the "Site") is owned and operated by One Connection Community Services LLC ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from One Connection Community Services LLC.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

Intellectual Property Rights

Our Limited License to You: This Site and all materials available on it are the property of One Connection Community Services LLC and are protected by copyright and trademark laws.

You may not use the Site in a manner that constitutes an infringement of our rights. You may download and/or print one copy of individual pages for your personal, non-commercial use.

Your License to Us: By posting or submitting any material (comments, photos, videos) to us via the Site, you represent that you own the material. You grant us a royalty-free, perpetual, worldwide license to use, modify, and distribute such material.

Disclaimers

The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind.

You agree at all times to indemnify and hold harmless One Connection Community Services LLC from any claims arising out of your breach of these terms.

Online Commerce

We are not responsible for the quality or accuracy of products or services offered by third-party vendors linked through the Site. Your dealings with third-party vendors are solely between you and the third party.

Registration & Passwords

You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized use of your account, notify us immediately at [email protected].

Termination

We reserve the right to terminate your access to the Site without notice if we determine you have violated these Terms of Service.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which One Connection Community Services LLC operates.

Contact Us

For any questions regarding these Terms of Service, please contact us at:

One Connection Community Services LLC

Phone: 1-888-411-8882

Email: [email protected]

Website: one-connection.com

By using our website and services, you consent to these Terms of Service.