Privacy Policy
One Connection Community Services LLC

Last Updated: February 2026

1. Introduction

One Connection Community Services LLC (“One Connection,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website at https://one-connection.com, submit forms, schedule services, or interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name

Email address

Phone number

Mailing address

Information submitted through contact forms, appointment requests, intake forms, or service inquiries

SMS consent records and communication preferences

Technical & Usage Data

IP address

Browser type and device information

Pages visited and time spent on the website

Referring URLs and interaction data

Preference & Engagement Data

Communication preferences

Interests related to services or resources

Responses to surveys or outreach communications

3. How We Use Your Information

We use collected information to:

Respond to inquiries and connect individuals or families with services and resources

Schedule appointments and manage service requests

Send service-related communications via email, phone, or SMS

Provide appointment reminders and service coordination

Send newsletters, educational information, or service updates (when consent is provided)

Improve our website, services, and user experience

Conduct internal research, analytics, and service improvements

4. SMS Messaging & Communications

One Connection Community Services may communicate with individuals via SMS (text message) for service-related and informational purposes, including appointment reminders, scheduling notifications, service updates, follow-ups, and responses to inquiries.

Consent

By providing your mobile phone number through our website, forms, booking system, or service agreements, you consent to receive SMS messages from One Connection Community Services.

Consent to receive SMS messages is not a condition of purchasing or receiving services.

We maintain records of SMS opt-in, including the phone number, date, time, and method of consent.

Message Frequency

Message frequency varies. Message and data rates may apply.

Opt-Out Instructions

You may opt out at any time by replying STOP to any message.
After opting out, you will no longer receive SMS messages unless you re-enroll.

For assistance, reply HELP or contact us using the information below.

5. Sharing of Mobile Information

Mobile phone numbers and SMS opt-in information are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Improve website functionality

Analyze website traffic and usage

Enhance user experience

Cookies may collect information such as:

Pages visited

Time spent on the website

Navigation behavior

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

7. Analytics and Third-Party Tools

We use third-party tools and platforms, which may include:

Google Analytics

GoHighLevel tracking tools

Standard website analytics services

These services may collect usage data in accordance with their own privacy policies.

8. Data Security

One Connection Community Services LLC implements reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, disclosure, or loss.

When communications involve sensitive information, we use secure systems and encrypted services where appropriate.

9. Your Choices and Rights

You may:

Opt out of non-essential communications

Unsubscribe from marketing emails using provided links

Reply STOP to opt out of SMS messages

Request access to your personal information

Request corrections or updates

Request deletion of your information

Requests will be handled within a reasonable timeframe. Please contact us using the information below.

10. Sharing of Personal Information

One Connection Community Services LLC does not sell, rent, or trade personal information.

Information may be shared only:

With trusted service providers who assist in operating our website or services

When required by law or legal process

When necessary to protect rights, safety, or operational integrity

All shared data is limited to what is reasonably necessary.

11. Children’s Privacy

Our website is not intended for children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

One Connection Community Services LLC
150 Grossman Drive, Suite 205
Braintree, MA 02184

Email: [email protected]
Phone: 1-888-411-8882