Terms and Conditions

Last updated: January 2026

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by One Connection Community Services LLC (“One Connection,” “we,” “us,” or “our”) located at https://one-connection.com (the “Website”).

By accessing or using this Website, submitting forms, requesting services, or scheduling appointments, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

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2. Purpose of Services

One Connection Community Services LLC provides service coordination, referral, consultation, and informational support intended to assist individuals, families, and community partners in identifying and navigating available resources and support services.

One Connection does not provide medical care, mental health treatment, clinical services, legal advice, crisis intervention, or emergency services. Participation in services is voluntary, and information provided is for informational and supportive purposes only.

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3. No Professional, Medical, or Legal Advice

Content on this Website does not constitute medical, psychological, legal, or professional advice. You should seek guidance from qualified professionals regarding healthcare, legal matters, or emergency situations. Use of this Website or engagement with One Connection does not create a provider-patient, therapist-client, attorney-client, or fiduciary relationship.

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4. No Guarantee of Services or Outcomes

One Connection Community Services LLC does not guarantee the availability, eligibility, approval, continuation, or outcomes of any external programs, services, benefits, or resources.

Eligibility determinations and service decisions are made solely by third-party providers, agencies, or organizations. Outcomes may vary based on individual circumstances and external factors beyond our control.

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5. Appointments, Communications, and Information Sharing

By submitting forms, requesting appointments, or communicating with One Connection, you acknowledge and agree that:

• Information provided is accurate to the best of your knowledge

• Communications may occur via email, phone, or secure systems

• Encrypted email or secure platforms may be used when appropriate to protect sensitive information

Information may be shared only with consent or as reasonably necessary to facilitate referrals, service coordination, collaboration with partner agencies, or reporting obligations consistent with our Privacy Policy.

Appointment availability is not guaranteed and may be modified or cancelled as needed.

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6. Equity and Non-Discrimination

One Connection Community Services LLC is committed to equity, inclusion, and respectful service delivery.

We do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, disability, sex, gender identity or expression, sexual orientation, marital status, veteran status, or any other protected characteristic under applicable law.

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7. Partner Agencies and Third-Party Providers

One Connection may collaborate with community partners, agencies, schools, nonprofits, or service providers to assist with referrals and coordination.

All third-party providers operate independently and maintain their own eligibility criteria, policies, and procedures. One Connection is not responsible for the actions, services, or decisions of third-party organizations.

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8. User Responsibilities and Ethical Use

You agree not to:

• Use the Website for unlawful, harmful, or misleading purposes

• Submit false, inaccurate, or unauthorized information

• Interfere with Website functionality or security

• Attempt to access restricted systems or data

Misuse of services, misrepresentation, or abusive behavior may result in restricted or terminated access.

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9. Intellectual Property

All content on this Website, including text, logos, graphics, branding, and layout, is the property of One Connection Community Services LLC or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit Website content without prior written permission.

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10. Third-Party Links

The Website may include links to third-party websites or resources for informational or referral purposes.

One Connection Community Services LLC does not control, endorse, or assume responsibility for the content, services, or privacy practices of third-party websites.

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11.Refunds and Cancellations

All services are subject to One Connection Community Services’ Refund and Cancellation Policy. By scheduling services and submitting payment, clients acknowledge that they have reviewed and agreed to the Refund & Cancellation Policy, which is incorporated herein by reference. The full policy is available on our website.

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12. Limitation of Liability

To the fullest extent permitted by law, One Connection Community Services LLC shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Use or inability to use the Website

• Reliance on information provided

• Delays, interruptions, or unavailability of services

• Actions or decisions of third-party providers

Use of this Website is at your own risk.

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13. Disclaimer of Warranties

The Website and services are provided on an “as is” and “as available” basis.

We make no warranties regarding accuracy, completeness, reliability, or availability of content or services.

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14. Privacy

Your use of the Website is governed by our Privacy Policy, which explains how we collect, use, and safeguard information. By using the Website, you consent to those practices.

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15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last updated” date.

Continued use of the Website constitutes acceptance of the revised Terms.

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16. SMS Communications & Mobile Messaging Terms

By providing your mobile phone number and opting in through our website, intake forms, booking system, service agreements, or other authorized methods, you consent to receive SMS (text) messages from One Connection – Community Services LLC (“One Connection”), located in Massachusetts.

These messages may include, but are not limited to:

• Appointment confirmations and reminders

• Scheduling notifications

• Service-related updates

• Program information

• Follow-up communications

• Responses to inquiries you initiate

Your information will be handled in accordance with our Privacy Policy:

https://one-connection.com/privacy

Message Frequency & Rates

Message frequency varies based on your interaction with our services, appointments, and requests. Message and data rates may apply based on your mobile carrier and plan. Mobile carriers are not liable for delayed or undelivered messages.

Opt-Out Instructions

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP.

After opting out, you will no longer receive SMS communications unless you provide consent again.

Help & Support

For assistance, reply HELP to any message or contact us at:

Email: [email protected]

Phone: 1-888-411-8882

Eligibility

By providing your phone number, you confirm that you are at least 18 years of age, or that you are a parent or legal guardian providing consent on behalf of a minor.

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17. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

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18. Contact Information

If you have questions about these Terms and Conditions, please contact:

One Connection Community Services LLC

150 Grossman Drive, Suite 205

Braintree, MA 02184

[email protected]